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Top 126 bpo quality analyst interview questions answers pdf ebook free download. The top 126 bpo quality analyst interview questions are discussed in this article along with other materials for job interview for example, bpo quality analyst interview tips, bpo quality analyst interview questions, bpo quality analyst thank you letters etc. To conduct calibration sessions with operations and training team. Understanding the definition of a quality analyst in a bpo is essential for yourself and management, so make sure everyone involved knows what youre there for. Monitoring communications between service agents and customers is a fundamental part of your role as quality analyst. A quality analyst may listen to calls in 3 ways live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience. Qai and nasscoms executive development programme present once again the certification program for developing frontline management in the ites bpo industry. Optimized quality assurance will increase agents efficiency through behavior modification, enhance the quality of service to customers and improve close rates. Delivered 11 accurate and timely balanced scorecards to our executive management and the workforce to reflect business performance in a given period, quarter, or year for each business unit in the division.